Legal & Regulatory Compliance
Complaints & Dispute Resolution
Last updated: September 2026
1. Our Commitment
We strive to deliver exceptional service. If you experience an issue with your wallet, card, eSIM, or booking, our dedicated support team is available 24/7 to resolve your concern promptly.
2. How to Submit a Complaint
You can submit an official complaint directly through the in-app Help Center or by emailing complaints@getly.app with your transaction reference and issue details.
3. Resolution Timelines & Escalation
We acknowledge all formal complaints within 24 hours and aim to provide a full resolution within 15 business days. If you remain unsatisfied, you have the right to escalate the matter to independent dispute resolution authorities.
